Frequently Asked Questions
Common questions from both buyers and publishers
Yes, absolutely. We use SSL encryption (HTTPS) for all data in transit and store sensitive information with industry-standard security protocols. Your payment information is never stored on our servers – we use PCI-compliant payment processors. We undergo regular security audits to maintain the highest standards.
Never. We don't sell, share, or trade your personal information to third parties. Your email, payment details, and account data are yours alone. Read our full privacy policy for complete transparency on how we handle your information.
Go to your account settings and click "Delete Account." You'll be asked to confirm your decision. Once deleted, your account data is permanently removed from our systems within 30 days (per GDPR). Contact support if you need help with the process.
We require email and payment verification for trust and safety reasons. However, you don't need to share personal details like your full name or address unless required by payment processors. Your browsing and search activity is separate from your identity.
Our platform is fully responsive and works great on mobile browsers. A native iOS and Android app is coming in Q2 2026. For now, access the site from your phone's browser – it's optimized for mobile use.
Currently, the platform is available in English and German. Support for additional languages (French, Spanish, Italian) is planned for later in 2026. You can filter publishers by language when buying or list your language preferences when selling.
We're available worldwide for most countries. Some regions may have payment processing restrictions due to local regulations. Contact support to confirm if your country is supported. We're continuously expanding our reach.
Yes! We have a complete help center with step-by-step guides, video tutorials, and best practices for both buyers and publishers. New users get personalized onboarding. Advanced training webinars are available for premium members.
We have zero tolerance for spam, fraud, or abusive behavior. Users caught violating guidelines are immediately suspended or banned. Report suspicious activity anytime – we take user safety seriously. All disputes are investigated thoroughly.
Contact support via email, live chat (during business hours), or submit a support ticket from your dashboard. Response times are typically within 24 hours. Premium members get priority support with faster response times.
Still Have Questions?
Our support team is here to help. Get in touch and we'll answer all your concerns.
Contact Support